Privacy Policy — Avoronix Private Limited

This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. It applies to all clients, visitors, and users who access our website (www.avoronix.com) or engage our services. We are committed to protecting your privacy and handling your data in a transparent and lawful manner in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000. This Policy was last updated on April 2, 2026.

Information We Collect

We collect information you provide directly — for example through contact forms, project proposals, newsletter signups, and support requests. This includes your name, email address, phone number, company name, and project-related information. We also collect technical information automatically such as IP address, browser type, device information, and pages visited, to improve site performance and security. When you engage our services, we may collect billing and contractual data necessary to deliver and invoice for those services.

How We Use Your Data

We use your personal data only for the following purposes:

• To deliver and manage the services you have engaged us for
• To communicate with you about projects, proposals, and invoices
• To respond to your enquiries and support requests
• To send relevant updates or newsletters (only with your consent)
• To comply with legal and regulatory obligations
• To improve our website and services using aggregated, non-identifying analytics

We will not use your data for any purpose beyond what is stated above without obtaining your explicit consent.

Data Localisation & Storage

In accordance with the Digital Personal Data Protection Act, 2023, personal data of Indian users is stored and processed within India unless explicitly consented to otherwise. We use secure cloud infrastructure with appropriate data protection controls. Any cross-border transfer of data will only occur in compliance with applicable Indian law and with appropriate safeguards in place.

Cookies & Tracking

We use the following types of cookies on our website:

• Essential Cookies: Required for the website to function (session management, security)
• Analytics Cookies: Help us understand how visitors use the site (e.g. pages visited, time spent)

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the website. We do not use cookies for advertising or tracking across third-party websites.

Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share data only in the following circumstances:

• With trusted service providers (cloud hosting, payment processors) under strict confidentiality obligations
• When required by law, court order, or government authority
• To protect the legal rights or safety of Avoronix or its clients

Security

We implement industry-standard security measures including encryption, access controls, and secure data storage to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet is completely secure. If you believe your data has been compromised, please report it immediately to avoronix@gmail.com.

Data Retention

We retain personal data only as long as necessary for the purpose it was collected:

• Project & contractual data: Retained for 3 years after project completion
• Invoice & billing data: Retained for 7 years as required under Indian tax law
• Contact form enquiries: Retained for 1 year
• Newsletter subscriptions: Retained until you unsubscribe

After the applicable retention period, data is securely deleted or anonymized.

Your Rights (DPDP Act, 2023)

Under India's Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data where it is no longer necessary
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Grievance Redressal: File a complaint with our Grievance Officer
• Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity

To exercise any of these rights, contact us at avoronix@gmail.com. We will respond within 15 days as required by law.

Children's Privacy

Our services and website are not directed at individuals under the age of 18. In accordance with the Digital Personal Data Protection Act, 2023, we do not knowingly collect personal data from minors without verifiable parental consent. If we become aware that a minor has provided us with personal data, we will delete it immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our website or services after changes constitutes your acceptance of the updated Policy.

Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to handle any privacy-related complaints or concerns:

Name: Sagar Seth
Designation: CTO & Grievance Officer
Email: avoronix@gmail.com
Response Time: We will acknowledge your complaint within 24 hours and resolve it within 15 days as required by law.

Contact

For any privacy-related questions, to exercise your rights, or to report a concern, please contact us at:
Email: avoronix@gmail.com
Phone: +91-81466-64616
Address: Rabab Studios, D-199, Level 7th, Phase 8B, Mohali, Sector 74, Chandigarh - 160071, India